Blast Companies automated IVR (interactive voice response) system enables callers to dial a 800 number and interact directly with information stored in a database through either touchtone or voice activated prompts. This translates into expert-designed solutions which are easily navigated by your callers wanting information.

Small businesses to Fortune 500 companies can benefit from an inbound IVR service. Businesses need to route calls quickly, accurately and economically in order to meet the increasingly complex needs of today’s customer. Listed below are examples of inbound IVRs which have a dramatic impact on our client’s bottom line.

IVR Applications in Business

Business Productivity
Employment pre-screening, automated customer service, order taking and status, dealer/office location, account information, help desk inquiries, new product introductions and telephone call routing

Marketing
Contest line, point redemption line, voice contest, scratch and win, sales and service surveys, market research applications and endless different promotions.

Media
Subscription information and fulfillment, merchandise ordering, sports information, classified ad responses, membership renewal, pay per view ordering, surveys.

Financial
Past due information, last payment received, telephone banking, loan and mortgage applications, stock information, posting of current interest rates and terms, real time account balances, and automated loan applications

Education
Crisis communications, absentee notifications, talking grades, homework hotline, course information and registration, exam and course results.

Government
Environmental issues and surveying, emergency notification, licensing, fine information, and service information.

Healthcare
Payment tracking, claims processing and billing, healthcare information, admittance and discharge records, inventory reports, office locations and operating hours

All IVR platforms are not created equal. If you are you looking for an interactive voice (IVR) response provider who has the broadcast messaging technology and marketing expertise to meet your needs, then please contact us so we can gather additional insight to help solve your business issues.

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